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Okanagan.net High-Speed DSL
Frequently Asked Questions
 
Q.
 
What will the pricing be?
A.
The pricing for our month-to-month high-speed DSL service will be $35.95 plus taxes.
* Modem may be purchased for $49.95 plus taxes through Okanagan.net, or may be purchased at your favourite computer retailer.
 

Q.
Can I use my existing dial-up or cable modem?
A.
No. This service is not compatible with dial-up or cable modems. A DSL modem will be required to use this service.
Q.
Will there be any sign-up fees?
A.
Okanagan.net will be providing this service with NO sign-up fee. If, however, you require a technician to do any installation for you on-site this service can be provided to you for a cost of $70.00.
Q.
Will there be any additional costs for hardware?
A.
In order for a DSL modem to interface with your computer a network card is required. Your computer may already have a network card installed, but if not, they are readily available for purchase from many local computer retailers.
Q.
What areas will Okanagan.net be able to provide service for?
A.
We are currently looking at providing DSL service to most areas from Vernon to Penticton. Please fill out our Availability Request Form to determine is DSL is available at your address.
Q.
How much faster is DSL than a standard dial-up connection?
A.
The chart below gives a general speed comparison based on different media types. Please note that we can't control the many factors on the Internet such as traffic, time of day, or server capability, which can have a very significant effect on speed.
 
Downloading Media Dial-up 56 Kbps DSL 1.5 Mbps
2 Text Pages 1.1 Seconds 0.04 Seconds
Small Icon 3 Seconds 0.1 Seconds
Simple Image 36 Seconds 1.3 Seconds
30 Second Audio Clip 1.5 Minutes 4 Seconds
Complex Image 5 Minutes 11 Seconds
Short Video 21 Minutes 47 Seconds
 
Q.
 
Will I be able to talk on the telephone while I’m surfing the Web?
A.
Yes! DSL utilizes the higher frequencies of your existing phone line not used by your voice service and does not interrupt the telephone connection.
Q.
Can I keep my current Okanagan.net e-mail address?
A.
Yes.
Q.
When will Okanagan.net’s High-Speed DSL service be available?
A.
Our high-speed DSL service is available NOW! Click here to sign-up.
Q. Will I be able to transfer the balance from my existing Okanagan.net Dial-up account towards my new High-Speed DSL account?
A.
Yes. Please contact a representative of Okanagan.net at 860-2699 and ask how.
 

Questions? Comments?
Send your Email to
support@okanagan.net

Okanagan.net
Suite 201 - 1974 Moss Court, Kelowna, BC V1Y 9L3
Phone: 250 - 860-2699 Fax: 250 - 763-2964
Email: support@okanagan.net

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